|
Last Updated: 26/07/2010
The Loewe TV & Encel Experience This is an article about Loewe televisions, AV Digitech and International Dynamics / Encel and Alex Encel. Loewe brand TV's were sold by Stereo Supplies (until it shut down) and were also sold by International Dynamics / Encel until 2008 when Loewe pulled the plug on their distribution rights see here All of these stores were/are owned by Alex Encel. I purchased my Loewe Xelos 5381 ZW (Ser#: 07254, Art#:
59420L) ex-display model for $2999 on 22/12/2001 from the now defunct
Stereo Supplies store at Mt Gravatt in Brisbane. Below is the history
of my Loewe Xelos TV:
Shortly after my Loewe broke down in August 2008, I rang AV Digitech expressing my concern that a TV of such supposed quality could break down so often. Thankfully, I was reassured that it was completely normal for Loewe TV's to break down on a regular basis! I rang AV Digitech again in November 2008 to try and obtain the service history for my TV as I believe a new TV of such supposed quality with this many faults is unacceptable. I was told that it would cost me $45 to retrieve the service records. I was bluntly told to either get it repaired or buy a new one. I also e-mailed International Dynamics, Encel and Alex
Encel himself in May 2009 and to this day have not received a noteworthy
reply. Then again this was only 13 months ago - I am sure this is on
their "to do" list. So it looks like this web page will be
staying up for a little while longer. So, I would be very careful when dealing with Loewe, International
Dynamics / Encel or AV Digitech. Their service and quality is extrememly
poor in my opinion. International Dynamics / Encel are now flogging
off brands such as Advance Acoustic, Amphion, Audio Analogue, Carat
Audio, Metz, Norstone Design, Olive, Polk Audio, Pro-Ject, Rotel, Schaub
Lorenz, Sonus Faber and Tangent. I would not touch any of these brands
with a 40 foot pole. Loewe televisions are now sold in Australia by
Audio Products Group Pty Ltd (APG). Hopefully they will do a better
job than Alex Encel. |
||