|
02/12/2009
The Loewe Experience (The World's Most Expensive Boat Anchor) This is a "buyer beware" article about Loewe televisions, AV Digitech and International Dynamics / Encel. Loewe brand TV's were sold by Stereo Supplies (until it shut down) and were also sold by International Dynamics / Encel until 2008 when Loewe pulled the plug on their distribution rights. see here All of these stores were/are owned by Alex Encel. I purchased my Loewe Xelos 5381 ZW (Ser#: 07254, Art#:
59420L) ex-display model for $2999 on 22/12/2001 from the now defunct
Stereo Supplies store at Mt Gravatt in Brisbane. Below is the history
of my Loewe Xelos TV:
Shortly after my Loewe broke down in August 2008 I rang AV Digitech expressing my concern that a TV of such supposed quality could break down so often. Thankfully, I was reassured that it was completely normal for Loewe TV's to break down this often. I rang AV Digitech again in November 2008 to try and obtain the service history for my TV as I believe a new TV of such supposed quality with this many faults is unacceptable. I was told that it would cost me $45 to retrieve the service records. I was bluntly told to either get it repaired or buy a new one. I also e-mailed International Dynamics, Encel and Alex
Encel himself in May 2009 and to this day have not received a reply.
Then again this was only 7 months ago - maybe they are still writing
the reply? So, I would be very careful when dealing with Loewe, International
Dynamics / Encel or AV Digitech. Their service and quality is extrememly
poor. International Dynamics / Encel are now flogging off brands such
as Advance Acoustic, Amphion, Audio Analogue, Carat Audio, Metz, Norstone
Design, Olive, Polk Audio, Pro-Ject, Rotel, Schaub Lorenz, Sonus Faber
and Tangent. I would not touch any of these brands with a 40 foot pole.
Loewe televisions are now sold in Australia by Audio Products Group
Pty Ltd (APG). Ultimately, we believe it is the hours spent listening to music, watching TV or DVD that really matter most. We know from experience that how enjoyable those hours are made can make a significant difference to our customers' quality of life year in and year out. The relationship doesn't end with the first sale. Our
long-term goal is to help you manage your home entertainment needs and
desires as they change over time.
|
||