If you have a complaint, you must contact the financial firm directly, but if it does not resolve it to your satisfaction, you can refer it to the Financial Ombudsman Service. If you lodge a formal complaint, if you believe…

Optus chief executive Allen Lew said the firm, a subsidiary of SGX-listed Singtel Group, had enhanced customer growth in the face of a”challenging competitive marketplace”. Optus’ consumer division reported that operating earnings had grown 8.2 per cent to $146 million,…